FAQ

Our most common questions answered below

 

 

Product Features

WagforBot™ is an AI-powered smart pet cam with a 4K lens, night vision, motion tracking, and real-time mobile access — so you can stay connected with your pet anytime, anywhere.

Lite : Budget-friendly with core features like 1080p HD, motion alerts, and 2-way audio.

Pro : Comes with 4K Ultra HD, patrol mode, AI face recognition, auto-charging, and LED expressions.

Absolutely! Both models have 2-way audio, allowing you to hear and speak to your pet in real-time.

Yes, motion tracking is built-in. The Pro version includes AI tracking for smoother auto-follow functionality.

Yes. Our mobile app is compatible with both Android and iOS devices.

Shipping FAQs

Where do you ship?

We ship worldwide. Free shipping included with every order.

How long does delivery take?

United Kingdom : 7–12 business days
United States : 8-14 business days

We offer real-time tracking on every order.

Do I get a tracking number?

Yes! Once your order is shipped, we’ll email you a tracking link within 2–5 business days.

Can I change my shipping address after placing an order?

Only before your item is shipped. Contact us ASAP to request changes.

Will I be charged customs or duties?

Some international orders may be subject to local customs fees or import duties, which are determined by your country’s regulations. Any such charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns And Refunds

Can I cancel my order?

Yes, but only before it is shipped. Once shipped, cancellation is not possible

Do you accept returns?

Yes, within 14 days of delivery. The product must be unused and in original packaging.

What if my product arrives damaged?

Contact us within 48 hours of delivery with photo proof and we’ll issue a replacement.

How do I start a return or replacement?

Email us at support@wagforbot.com with your order number and reason. Our team will assist within 24 hours.

30-Day Warranty

Is there a warranty included?

Yes! Every WagforBot™ comes with a 30-day warranty against manufacturing defects.

What does the warranty cover?

It covers camera faults, battery failure, speaker/mic issues, and LED display problems.

Can I exchange it under warranty?

Yes. If your product meets the warranty terms, we’ll arrange a free exchange.

What if I change my mind after buying?

We accept change-of-mind returns within 7 days of delivery — unused and in original packaging only.